We are sorry to hear that the handling of bonus conditions and the withdrawal outcome left such a negative impression. Individual experiences with wins and losses can vary significantly over time. Game outcomes are based on established systems and technical rules that apply equally to all players. These processes may sometimes appear unclear or discouraging, especially when expectations are not met. I was made a VIP and the VIP manager who was allocated to me started encouraging me to keep betting even offering me more bonuses. Verification procedures are a standard part of protecting user accounts and financial transactions, even if deposits appear faster by comparison.
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- I have repeatedly asked for my account to be closed permanently, and despite sending this request more than 20 times, my account is still active.Instead of respecting my clear request, Adrian…
Thank you for sharing your experience, even though it clearly reflects strong frustration. Verification requirements may apply differently depending on circumstances, even if deposits were previously accepted without delay. Thank you for sharing your experience, even though it clearly reflects frustration and disappointment. Thank you for sharing your experience, even though it clearly reflects strong dissatisfaction.
Account verification, known as KYC, is a crucial step to confirm your identity and protect your account from unauthorized access. You can choose to log in using your email, username, social media accounts, or mobile authentication. To enhance security and streamline your experience, various login options are available.
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We understand how extended withdrawal timelines can feel inconvenient, especially after a successful session. We care about our users, and all requests go through a series of checks to prevent problems and ensure secure and consistent processing. We are sorry to hear that your experience with the platform has led to such a strong negative reaction. Dear Lawrence Kulczycki,We appreciate you taking the time to tell us about your experience.
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I must have gotten lucky with the slot machines, and a small deposit turned into win. I was nervous about withdrawing my funds, so I contacted customer support. They say you can only withdraw £5k per week, but I have £26000 in my account and they won’t pay anything. I made a withdrawal and the company won’t pay and keep telling me to be patient. I won some money was paid with no problem then I wo a larger amount and they r refusing to pay me I have sent a number of things to prove my id saying its not acceptible they didn’t bother about taki… I will be requesting my money back through the bank.
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Took £200 off me rejected my withdrawal and not sent an e mail to explain why. I won a total of £2,753.93 and withdrew it on 2nd October however my withdrawal request was denied with no explanation given. They wont close my account and let me gamble this since i requested the close. Got 6000 to withdraw , good at taking my money but getting it paid out is a different thing, verification is terrible. I have played on many sites.
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